Preparing for Your Proctoring Session
Note: For the summer 2020 term, there is no cost for virtual proctoring in Global Campus courses.
Welcome! This is a guide for students taking their proctored exams with Proctorio, a trusted third party virtual proctoring service. With Proctorio, you are allowed to use your own computer, equipped with a working webcam, speakers, and microphone, provided it meets Proctorio’s minimum system requirements. Check your system, then follow the steps below to get set up and ready to take your exam with Proctorio.
When you’re ready to take your proctored exam, you’ll need to use Google Chrome. Chrome is fast, secure, and works on any computer—best of all it’s free! If you don’t yet have it, download Chrome today at google.com/chrome.
Proctorio requires an extension that needs to be added to Chrome. Installing it takes about 30 seconds, and you’ll only need to do it once. To add the Proctorio Extension, go to getproctorio.com. Select the link to Install Proctorio Chrome Extension.
Proctorio requires students to go through an ID check when they want to take their exam. No scheduling is required!
You’ll be asked to show your photo ID during the ID check. You can use your WSU student ID card, a valid driver’s license, or passport.
Have your photo ID with you before you start your exam.
Find a private and quiet work space to take your exam.
Before you start your exam, you’ll be asked to show your desk and work space, as well as a 360 degree room pan and desk sweep with your webcam. This is to ensure your work space is clear of any materials unauthorized by your instructor.
Tips for success:
- Have your ID with you
- Dress appropriately, as if you are taking the exam in a classroom
- Take care of bathroom and other personal matters ahead of time
- Arrange for child care ahead of time
- Leave purses, backpacks, hats, notebooks, cell phones, and other electronic devices outside your testing area
- Close any applications that are running, and other screens or tabs you may have open
- Make sure your current internet connection is stable for the duration of the exam
- Check your course More Information page to be sure you know what materials are allowed during the exam
Using Google Chrome, log in to Blackboard, and go to your course space. Select the Assessments link from the course navigation menu, then for your first time using Proctorio, select Secure Exam Proctor.
The Secure Exam Proctor will confirm that you are using Chrome and have successfully installed the Proctorio extension. When the check is complete, navigate back to your course space in Blackboard to access the exam.
Select the link for your exam. Assessment instructions will be displayed. Read through the instructions to be sure you know of any special exam requirements.
Select Begin to start a series of exam pre-checks. The pre-check series will run a diagnostics test which checks your webcam, microphone, internet connection, and desktop connection.
Once the pre-checks are complete, Proctorio will capture an image of your face, and prompt you to show your photo ID by holding the ID up to your webcam.
After your photo ID has been verified, select I accept, begin exam now.
Before you can start your exam, you’ll be asked to show your desk and work space, as well as a 360 degree room pan and desk sweep with your webcam. This is to ensure your work space is clear of any materials unauthorized by your instructor. Once that is complete you’ll be allowed to begin your exam.
During the test, the proctor will be monitoring for suspicious or restricted activity.
Proctorio support staff is available 24/7 to help you.
The fastest and easiest way to contact support is using “the shield” icon. This icon is only present on quiz pages after you install the extension.
If you’re still having trouble getting Chrome or the extension installed, please send an email to firstname.lastname@example.org. Phone support is also available at 480-428-4089 or 866-948-9248.