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Note: Proctorio charges $20 (tax is included) for each proctored exam, and students pay when taking their exam. With Proctorio, there is no scheduling in advance. You can take your exam at any time during the dates your instructor has indicated.   

Welcome! This is a guide for students taking their proctored exams with Proctorio, a trusted third party virtual proctoring service. Follow the steps below to get set up and ready to take your exam with Proctorio.    

Pre-Exam Information

Install Google Chrome

When you’re ready to take your proctored exam, you’ll need to use Google Chrome. Chrome is fast, secure, and works on any computer—best of all it’s free! If you don’t yet have it, download Chrome today at google.com/chrome.

Install the Proctorio Extension

Proctorio requires a small app that needs to be added to Chrome. Installing it takes about 30 seconds, and you’ll only need to do it once. To add the Proctorio Extension, go to getproctorio.com.  Select the link to Install Proctorio Chrome Extension. 

Have Your Identification and Payment Ready

Proctorio requires students to go through an ID check and pay their exam fee when they want to take their exam. No scheduling is required!

You’ll be asked to show your photo ID during the ID check. You can use your WSU student ID card, a valid driver’s license, or passport.

The proctoring fee is $20, which includes tax. You can safely pay with Visa, MasterCard, American Express, JCB, Discover, Diners Club and even Bitcoin.

Have your photo ID and your method of payment with you before you start your exam.

Prepare to Take Your Exam

Find a private and quiet work space to take your exam.

Before you start your exam, you’ll be asked to show your desk and work space, as well as a 360 degree room pan and desk sweep with your webcam. This is to ensure your work space is clear of any materials unauthorized by your instructor.

Tips for success:

  • Have your ID and method of payment with you
  • Dress appropriately, as if you are taking the exam in a classroom
  • Take care of bathroom and other personal matters ahead of time
  • Arrange for child care ahead of time
  • Leave purses, backpacks, hats, notebooks, cell phones, and other electronic devices outside your testing area
  • Close any applications that are running, and other screens or tabs you may have open
  • Make sure your current internet connection is stable for the duration of the exam
  • Check your course More Information page to be sure you know what materials are allowed during the exam 

Taking the Exam

Access the Proctorio Extension 

Using Google Chrome, log in to Blackboard, and go to your course space. Select the Assessments link from the course navigation menu, then for your first time using Proctorio, select Secure Exam Proctor

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The Secure Exam Proctor will confirm that you are using Chrome and have successfully installed the Proctorio extension. When the check is complete, select the link for your exam.

Access the Exam, Start Pre-Checks, Pay Exam Fee

After you select the link for your exam, assessment instructions will be displayed. Read through the instructions to be sure you know of any special exam requirements.

Select Begin to start a series of exam pre-checks. The pre-check series will run a diagnostics test which checks your webcam, microphone, internet connection, and desktop connection.

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Once the pre-checks are complete, Proctorio will capture an image of your face, and prompt you to show your photo ID by holding the ID up to your webcam. 

After your ID has been approved, the Exam Payment screen will appear. The proctoring fee is $20, which includes tax. You can safely pay with Visa, MasterCard, American Express, JCB, Discover, Diners Club and even Bitcoin. Select Pay Exam Fee, complete your personal payment information, then select Pay.

Begin Your Exam

After your payment has been processed, select I accept, begin exam now.

Before you can start your exam, you’ll be asked to show your desk and work space, as well as a 360 degree room pan and desk sweep with your webcam. This is to ensure your work space is clear of any materials unauthorized by your instructor. Once that is complete you’ll be allowed to begin your exam.

During the test, the proctor will be monitoring for suspicious or restricted activity.

Help and Support

Proctorio support staff is available 24/7 to help you. 

The fastest and easiest way to contact support is using “the shield” icon. This icon is only present on quiz pages after you install the extension. 

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If you’re still having trouble getting Chrome or the extension installed, please send an email to support@proctorio.com. Phone support is also available at 480-428-4089 or 866-948-9248.